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Can't find what you are looking for or have another question?

Please email us at: or call customer service at 719.852.3538.

To report an outage please call 719.852.3538 or 800.332.7634 or 844.424.3556. 

Phones are staffed 24 hours a day, 7 days a week. Please provide a good call back number!


Physical address:
San Luis Valley REC/Ciello

3625 US Hwy 160 W
Monte Vista, CO 81144

Mailing address:
P.O. Box 3625
Monte Vista, CO 81144


How Ciello Collects Your Information:
Ciello collects and processes information provided directly by you when you install the app and register for an account to use the app. Specifically, this information includes:

• Your name, email address, location, phone number.
•  Browser information and session cookies related to your access and use of the app.
• Data insights Ciello attains based on correlation and analytics of your information collected in providing the app, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the app; and
• Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current app or to provide app features.

How Ciello Uses the Information:

Ciello uses the information collected as described in this privacy policy, including personal information, to:

•  Provide you with the app as described in the agreement.

• Implement, improve and/or enhance the app, including to make future releases available to you.

• Carry out Ciello obligations as described or authorized in the agreement and this privacy policy.

• Enforce Ciello rights arising from the agreement between you and Ciello; and

• Fulfill any other purpose authorized by you and reasonably required for the app.

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