Launching the 2026 Roadmap,
by Eric Eriksen, CEO
In January 2026, we launched the annual Road Map. The “Goals” section of the map illustrates four focus areas: Workforce, Financial, Reliability and Communications. Under each focus area are the associated goals we plan to accomplish this year. Each one is aligned to drive us toward our five-year strategic plan. Here is a brief description of each one for you:
Workforce
AI Member Service Assistant – to improve the member experience by augmenting the member service employees with AI tools.
Member Service Policies – to simplify and improve the member terms and conditions documents for a better member experience and economic development.
Fiber Connectivity Mapping – complete integration of the fiber network into GIS mapping.
Reliability
Meter Data Management System – to improve meter data analytics for faster and more accurate information used to support members’ safe, reliable, and affordable service.
Wildfire Mitigation – mitigate risk by implementing re-engineered “hardened” higher-risk sections of the power line in the western portions of the service area. This work will utilize the $854,000 grant awarded to SLVREC.
Grid Automation – Strategically implement smart grid “automated” devices that can be operated remotely, detect problems, and improve power quality for increased reliability.
AI Grid Inspection – Use Street View cars and piloted drones to capture electric system-wide imagery that will then be analyzed by AI software. The resulting data will significantly enhance the efficiency of deploying resources for repairs/maintenance and vegetation management, while also saving money.
Financial
Ciello Strategic Plan – this is an update to the original 10-year plan to ensure competitiveness and member-focused services for the long run.
Cyber Security Incident Response Protocols – Develop and practice responding to mock cybersecurity incidents for better preparedness.
Asset Life Cycle Study (depreciation) – A financial study evaluating the aging of the electric and broadband system to support maximized value.
Communications
Member Communication Technology – Implement new software to improve and increase automated member communications and notifications, such as automated outage notifications.
Website Engagement Plan – Evaluate existing website and develop a plan to improve the member experience.
HomeServe – provide an insurance option for members that covers “gaps” in traditional homeowner policies.
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