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Please email us using the form below or call customer service at 719.852.3538.

To report an outage please call 719.852.3538 or 800.332.7634. To reach the Interactive Voice Payment System 24/7, call 877-760-7468.

Phones are staffed 24 hours a day, 7 days a week. Please provide a good call back number!

Physical address:
San Luis Valley REC/Ciello
3625 US Hwy 160 W
Monte Vista, CO 81144

Mailing address:
P.O. Box 3625
Monte Vista, CO 81144

Email address:

How Ciello Collects Your Information:
Ciello collects and processes information provided directly by you when you install the app and register for an account to use the app. Specifically, this information includes:

  • Your name, email address, location, phone number.
  • Browser information and session cookies related to your access and use of the app.
  • Data insights Ciello attains based on correlation and analytics of your information collected in providing the app, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the app; and
  • Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current app or to provide app features. How Ciello Uses the Information:
  • Ciello uses the information collected as described in this privacy policy, including personal information, to:
  • Provide you with the app as described in the agreement.
  • Implement, improve and/or enhance the app, including to make future releases available to you.
  • Carry out Ciello obligations as described or authorized in the agreement and this privacy policy.
  • Enforce Ciello rights arising from the agreement between you and Ciello; and
  • Fulfill any other purpose authorized by you and reasonably required for the app.
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